What is Filterbaby return policy?
If you’re not fully satisfied, you may return eligible products within 30 days of delivery.
How returns work:
- Refunds are issued after we receive the returned item
- A return shipping label fee + $3.50 USD restocking fee will be deducted
- Credit card refunds typically appear within 5–10 business days
International orders
- Return shipping to the U.S. is the responsibility of the customer
- International customers are responsible for return shipping costs
Return exclusions:
The following items are not eligible for return:
- Used or opened Filter Refills
- Replacement, reshipped, or resent orders (these void the original return window)
- Products damaged due to misuse, neglect, or modification
- Incomplete returns (missing parts or components)
Failure to replace refills at least every 90 days may void eligibility for warranty replacements.
Additional notes:
- If a discounted bundle is partially returned, the full bundle price may be deducted from the refund
- Filterbaby is not responsible for personal items included in return shipments
- Filterbaby reserves the right to charge reshipment fees for orders marked as delivered
You can view the full return policy here: https://filterbaby.com/policies/refund-policy