Leaks During Installation (Or Shortly After Installation)
Leaks during or shortly after installation are typically due to improper installation.
For the best assistance and video examples, watch our 3-minute installation video for more information.
Common Causes For Leaks During Installation
Here are the most common causes for leaks during or shortly after installation—and how to solve them:
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Crooked Adaptor: If your adaptor is installed at an angle it is likely to cause a leak. Reinstall it straight using the convenient adaptor key in the box.
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Missing Silicone Ring: All adaptors are pre-loaded with either a clear or black silicone ring. Check your adaptor to ensure the ring is present. If you are missing a ring, you can take one from a similar sized adaptor in the box or even use your original aerator's silicone ring.
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Wrong Adaptor/Loose Adaptor: If your adaptor is not a snug fit or is unable to twist 4-5 times during install, your adaptor may be loose. Check the adaptor one size up to see if it's a better fit.
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Missing Plumber's Tape: If the adaptor you matched is the closed fit and installed straight but still leaking, add plumber's tape. Wrap the plumber's tape around the adaptor threads 2-3 times and reinstall.
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Damaged Adaptor: During installation if your adaptor's threads are damaged or shredded, reach out to help@filterbaby.com for a replacement.
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Loose Filter Housing Cap: Check the filter housing cap where you change the filter refill. The refill should be inserted in the housing cap and in the "lock" place. The housing cap is inserted into the back of the Filterbaby and closed tight. Learn more about changing filter refills here.
Leaks After Installation
Leaks that start after installation are typically due to overdue refill changes or maintenance.
Common Causes For Leaks After Installation
Here are the most common causes for leaks after installation—and how to solve them:
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Overdue Filter Refill Changes: Your refill must be change every 60-90 days at minimum. If your water is highly contaminants, it may need to be changed more often. When your refill is overdue for a change and is very full of contaminants, it may cause a water pressure build up that results in a leak. Change your refill to resolve the leak.
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Adaptor Gradually “Uninstalled”: Overtime and with use—particularly if you swivel or move the unit—the adaptor may loosen. Remove your Skincare Faucet Filter from the attachment nut. Retighten the adaptor with the adaptor key and reinstall. If the leek persists, uninstall the unit and adaptor completely and reinstall.
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Mesh Screen Clog: Remove your Skincare Faucet Filter from the attachment nut. Remove the white stopper. Under the white stopper, there is a fine mesh screen that captures large physical contaminants. Rinse the screen and reinstall. If the screen is particularly dirty, soak it in a 1:1 dilution of vinegar and hot water and rinse again for installation.
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Overdue Cleaning / Maintenance: Your Skincare Faucet Filter needs regular maintenance to operation at peak performance. Wipe down the unit with water soap water regularly, including the spouts and the threads of the housing cap.
Leak Under The Sink?
Leaks under the sink are very uncommon and are typically due to installation issues—particularly for the special "extender" adaptor. If your Skincare Faucet Filter is leaking under the skin, please uninstall your Skincare Faucet filter and reinstall following steps in our 3-minute installation guide.
Still Leaking? We’ve Got You
If you are still experiencing a leak after checking your installation and/or replacing your filter refill, we’re here for you. Contact help@filterbaby.com with a photo of your aerator for personalized assistance.