We’re really sorry this has been such a frustrating experience—especially after all the time you’ve already spent troubleshooting. Our customer service team is here to fully support you.
At this point, the fastest way forward is one of the options below:
Option 1: Book a live troubleshooting call (recommended)
We can walk through installation with you live, take another look at your faucet together, and confirm whether a different adaptor or setup will work. In many cases, we’re able to resolve this on the call.Book a live call here: https://filterbaby.com/pages/live-call
Option 2: Swap your faucet + get a FREE refill
If your faucet turns out to be incompatible, you can choose to swap to a Filterbaby-compatible faucet and receive 1 FREE refill ($45 value)* as a thank you. This gives you a clean setup and ensures the filter works exactly as intended.
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*Eligible for 1 claim per customer. To qualify, please submit a photo of your incompatible faucet, a photo of your new faucet with Filterbaby installed, and a photo of your new faucet receipt. Choosing this option voids the return window on your Filterbaby Faucet Filter order. Refill shipping fees may apply outside of the United States.