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Order Management

My order was lost, damaged, or stolen. What now?

There is a part or piece missing from my package.

How can I update or cancel my order?

3 articles

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Shipping

Where’s my order?

When will my order ship?

When can I expect my order?

Where does Filterbaby ship? Do you deliver in my region?

How do I track my order?

11 articles

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Subscriptions

What is a Filterbaby subscription?

Will I get a reminder before my subscription order is placed?

How do I cancel my subscription?

How can I reactivate my subscription?

How do I update my subscription shipping address?

7 articles

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Returns & Exchanges

What is Filterbaby return policy?

I received the wrong product. What should I do?

How do I return my order?

What is the status of my refund? How long does it take to receive my refund?

I purchased a bundle. Can I return part of it?

5 articles

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Billing & Payments

What forms of payment do you accept?

When will my credit card be charged?

Can I remove a saved payment method?

How do I use my store credit?

4 articles

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Warranty

What is Filterbaby's warranty?

How do I file a warranty claim?

2 articles

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Promotions & Discounts

Is there a discount I can use?

Why is my promo code not working?

Can I use more than one promo code?

I am a Filterbaby affiliate and my audience code doesn’t work.

4 articles

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Installment Purchases

Is there an installment plan option?

Why is there an authorized hold on my credit card?

2 articles

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Faucet Filters

What is in the Skincare Faucet Filter Refill?

What contaminants does the Skincare Faucet Filter remove?

How do I install my Skincare Faucet Filter?

What is a faucet aerator, and does my faucet have one?

I cannot remove my faucet's aerator. What should I do?

17 articles

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Shower Filters (General)

What’s an in-line shower filter?

Will Filterbaby shower filters fit my shower?

Which Filterbaby shower filter is best for me?

Can I install Filterbaby shower filters with a ball-style shower arm?

I lost my wrench. How can I open my shower filter?

5 articles

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Affiliates & Ambassadors

Can I join the ambassador & affiliate program?

Why did I get an ambassador invite?

Can I share a discount code with my friends & family?

Where can I learn more about Filterbaby’s ambassador & affiliate program?

How does the affiliate program work for creators and influencers?

7 articles

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General FAQs

Do I need Filterbaby if I already have a water softener?

How long do the filters last? How often do I need to replace my filter?

Where can I buy filter replacements?

Can babies and children use Filterbaby?

Where are Filterbaby products manufactured?

6 articles

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Pro Series Shower Filter

What is in the Pro Series Shower Filter Refill?

What is the Pro Series Made Of? (100% Metal)

What Contaminants Does the Pro Series Shower Filter Remove?

How do I install my Pro Series Shower Filter? [LINK NEEDED]

Does the Pro Series come with a showerhead?

13 articles

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Diamond Series Shower Filter

What is in the Filterbaby Diamond Series Shower Filter Refill?

What is the Filterbaby Diamond Series Made Of?

What contaminants does the Filterbaby Diamond Series Shower Filter remove?

How do I install my Filterbaby Diamond Series Shower Filter?

Does the Diamond Series come with a shower head?

10 articles

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Showerhead Pro

Which refill does the Showerhead Pro use?

What is the Showerhead Pro made of?

What Contaminants Does the Showerhead Pro Remove?

How do I install my Filterbaby Showerhead Pro?

Can I use the Showerhead Pro alongside an in-line shower filter?

9 articles

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